Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the services provided by Abyss Web Solutions ("we", "us", "our"), operating from Jaipur, Rajasthan, India. By engaging our services, you agree to be bound by these Terms. Please read them carefully.

1. Services

Abyss Web Solutions provides web development, digital marketing, SEO, social media management, content creation, paid advertising management, and influencer marketing services. The specific scope, deliverables, timeline, and pricing for each engagement are agreed upon in a written Scope of Work (SOW) or Project Proposal before work commences.

Services are provided on a project basis or monthly retainer basis as specified in the SOW. Any work outside the agreed scope constitutes a change request and is subject to additional charges.

2. Payment Terms

Payment schedules are defined in the project proposal. Standard payment terms are:

• Project-based work: 50% advance payment before work begins; 50% upon project completion before final delivery or handover.
• Monthly retainers: Payment is due on or before the 5th of each billing month. Retainer services begin only upon receipt of payment.
• Late payments: Invoices unpaid beyond 7 days of the due date may result in pausing of services until the outstanding balance is cleared.

All prices are exclusive of applicable taxes. GST at 18% is applicable on all services as per Indian tax regulations. International clients are invoiced in INR, USD, or GBP as agreed. Bank transfer charges, if any, are borne by the client.

3. Intellectual Property

Upon receipt of full and final payment, all client-specific deliverables (website files, design assets, written content, ad creatives) become the intellectual property of the client. Abyss Web Solutions retains the right to display the work in its portfolio, case studies, and marketing materials unless explicitly requested otherwise in writing.

Third-party tools, plugins, stock assets, or licensed software used in a project remain subject to their respective licences. We will disclose any such assets prior to use.

Work-in-progress materials, internal processes, and proprietary methodologies remain the intellectual property of Abyss Web Solutions at all times.

4. Client Responsibilities

The client agrees to:

• Provide all required content, assets, credentials, and approvals within agreed timelines.
• Designate a single primary point of contact for project communication.
• Respond to review requests within 3 business days. Delays caused by late client feedback are not included in project timelines.
• Ensure all provided materials (logos, images, content) are legally owned by the client or properly licenced for use.
• Not engage Abyss Web Solutions to create content that is misleading, defamatory, illegal, or in violation of any applicable law or third-party rights.

5. Revisions and Change Requests

Each project includes a defined number of revision rounds as specified in the SOW. Additional revisions beyond the agreed scope are charged at our standard hourly rate (communicated in writing before additional work begins). A revision is defined as modifications to previously approved work; new creative directions or feature additions constitute change requests and are priced separately.

6. Timelines and Delivery

Project timelines are estimates based on prompt client feedback and content provision. Abyss Web Solutions will make every effort to meet agreed deadlines. We are not liable for delays caused by client-side factors including delayed content, approvals, or credential access. If we anticipate a delay on our end, we will communicate it proactively.

7. Refund Policy

Advance payments are non-refundable once work has commenced. If a project is cancelled by the client after work has begun, the client is liable for payment for all work completed up to the date of cancellation, calculated on a pro-rata basis against the total project price. Refund disputes must be raised in writing within 7 days of the relevant invoice date.

For monthly retainer services, cancellation requires 30 days' written notice. No refund is provided for the current month's retainer upon cancellation.

8. Confidentiality

Both parties agree to keep confidential any proprietary business information shared during the engagement. This includes business data, customer information, internal strategies, and unpublished creative work. This obligation survives termination of the service engagement for a period of 2 years.

9. Limitation of Liability

Abyss Web Solutions is not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services, including but not limited to loss of revenue, loss of data, or business interruption. Our total liability to any client for any claim shall not exceed the total fees paid by that client for the specific service giving rise to the claim, in the 3 months preceding the claim.

We do not guarantee specific search engine rankings, social media follower counts, advertising performance metrics, or revenue outcomes. Marketing and SEO results vary based on factors outside our control including algorithm changes, market conditions, and client product quality.

10. Third-Party Services

Our services may involve third-party platforms (Google Ads, Meta, Netlify, Supabase, Firebase, Cloudflare, etc.). We are not responsible for outages, policy changes, or pricing changes by these third parties. Any third-party platform costs (ad spend, hosting fees, API costs) are separate from our service fees unless explicitly stated otherwise.

11. Website Hosting and Maintenance

Unless a hosting or maintenance retainer is explicitly part of the agreed scope, Abyss Web Solutions is not responsible for post-launch website performance, security updates, or uptime. Clients are advised to arrange their own hosting and maintenance contracts, or engage us for a maintenance retainer.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan, India.

13. Amendments

Abyss Web Solutions reserves the right to update these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised Terms. For active retainer clients, we will provide 14 days' notice of material changes.

14. Contact

For questions about these Terms, contact us at:

Abyss Web Solutions
Jaipur, Rajasthan, India
Email: support@abysswebsolutions.com
Phone/WhatsApp: +91 9057797634